Information We Collect

We collect information that you provide when using our services, including:

• Contact details: Your name, email address, phone number, and physical address (Soldier Road, Nassau) so we can schedule laundry pickups/deliveries and contact you. We use your address to arrange deliveries and your email/phone to send confirmations or updates.

• Laundry order details: Information about your laundry pickup (bag size, number of loads) and your preferences (detergent type, washer/dryer settings). These details help us process your order correctly.

• Account information: If you create a user account, we store your username and a securely hashed password, as well as the order history tied to that account. You can also checkout as a guest without creating an account; in that case we only keep the information needed for your one-time transaction.

• Banking/payment information: We do not collect your credit card or bank account details online. Instead, after you place an order we give you our bank transfer information so you can pay us directly.

• Usage data: We may collect technical information automatically, such as your IP address, browser type, and pages visited. We also use cookies (small files placed on your device) and similar tracking technologies to improve our website and services. For example, cookies help us remember your site preferences and secure your session. You can disable cookies in your browser, but doing so might limit some features of our site.

How We Use Your Information

We use your personal information only to provide and improve our laundry services and customer experience. For example:

• Order fulfillment: We use your address, contact details, and laundry preferences to pick up, wash, and deliver your laundry. We use your email or phone to send order confirmations, receipts, and delivery updates. We will not use your data for any purposes beyond what is needed to fulfill your order.

• Customer support: If you contact us with questions or issues, we use your information to respond and assist you. For example, we will only use your email to answer your inquiries and not for other purposes.

• Improving our services: We may analyze usage data (in aggregate, without identifying you) to make our website and services better. For example, we may use Google Analytics or similar tools to see how visitors use the site.

• Account management: If you create an account, we use your information to let you log in and see past orders. We store only what’s needed for these functions.

• Marketing (with your consent): If you opt in, we may use your email or phone to send newsletters, special offers, or service reminders. You can unsubscribe from these messages at any time (see the “Your Rights” section below). We will never send you marketing messages without your permission, and you always have the right to be removed from our marketing lists.

We do not sell or rent your personal information to any outside parties. We only share data with third parties as described below and only to the extent needed to run our business or comply with the law.

Data Sharing and Third Parties

We share your information only with trusted service providers who help us operate our business. For example:

• WPForms: Our website uses WPForms to handle contact and scheduling forms. When you submit a form (like a pickup request), WPForms securely passes that information to us. WPForms does not use your data for its own marketing.

• WooCommerce: We use WooCommerce to power our online ordering. It securely stores your order details on our site and processes the information needed to manage your order.

• WooCommerce Delivery plugin: This plugin helps schedule your laundry pickup and delivery. It uses your address and order info so our staff and drivers know where and when to pick up and drop off your laundry. This is similar to how “shipping extensions” share data with delivery services.

• Analytics and hosting: We may use third-party services (such as Google Analytics or our hosting provider) to run the website. These services may collect limited data (like how you use the site) but only on our behalf and with our oversight.

• Legal or safety: In rare cases, we may share your data if required by law (for example, in response to a court order), or if it is necessary to protect someone’s safety.

We will never sell your information to advertisers or use it for unrelated marketing purposes. Any third parties we work with are required to protect your data and use it only as we direct. You can think of WPForms and WooCommerce like service “tools” that do their jobs for us without using your data for anything else.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our website work better and learn how people use it. A cookie is a small file placed on your device. Some cookies are essential (they let you stay logged in or remember what’s in your shopping cart). Others help us see how users move around our site, so we can improve it. We do not use cookies to track you across other websites. You can set your browser to refuse cookies if you wish; but without cookies, some features (like keeping you logged in) might not work properly.

Data Storage and Security

We take appropriate security measures to protect your information. Our personal data is stored on secure servers (both local and cloud-based) with restricted access. We use physical (e.g. locked offices and servers), electronic (e.g. encrypted passwords, secure HTTPS connections), and managerial safeguards to prevent unauthorized accesswoocommerce.com. Only Superwash administrators and employees who need your information to do their jobs (for example, office staff or delivery drivers) are allowed to see it.

We will keep your personal data only as long as needed for our business purposes and to comply with the law (for example, for tax or accounting records). For instance, we may keep order and payment records for several years for accounting reasons. Once data is no longer needed, we securely delete or anonymize it.

Marketing Communications

If you agree to receive them, we may send you promotional emails or SMS/text messages about special offers, new services, or laundry tips. You will clearly have the option to opt in or out of these messages. You can unsubscribe from any marketing email by clicking “unsubscribe” or by contacting us (see below). Even after you opt out, we might still send you transactional messages (like order receipts), which are not promotional. Remember, under Bahamian law you have the right to have your data removed from our marketing lists.

Your Rights

 You have important rights under the Bahamas Data Protection Act. In simple terms:

• Access: You can ask us for a copy of the personal information we hold about you.

• Correction: You can ask us to correct or update any information that is wrong.

• Deletion: You can request that we delete your personal data (for example, if you close your account or no longer use our services).

• Marketing opt-out: You can choose not to receive promotional emails or texts, and ask to be removed from our marketing list.

• Complaint: If you believe we have not protected your data or followed the law, you can complain to the Bahamas Data Protection Commissioner.

To exercise any of these rights, please contact us at info@superwashbahamas.com. We may ask you to verify your identity (for security) before giving out any personal datawoocommerce.com. We will respond to your request within a reasonable time (and in any case within 40 days as required by law).

Contact Information

If you have questions or concerns about your privacy or this policy, please contact us:

Superwash Bahamas Ltd.
Soldier Road, Nassau, New Providence, The Bahamas
Email: info@superwashbahamas.com

We also have a Data Protection Officer who can be reached at the same email address. We will do our best to address your questions or requests promptly.

This Privacy Policy applies to www.superwashbahamas242.com and any related online services operated by Superwash Bahamas Ltd.

Sources: This policy is based on standard privacy guidelines (e.g. for online businesses) and Bahamian law
cdn.bahamas.gov.bs

woocommerce.com

omnibahamas.com

The references indicate how privacy laws expect us to handle data.